Before you book
Frequently asked questions
What guests ask us most, the same for every place. For the details of one home, open its page.
Which places do you run, and where are they?
There are five, with twelve rooms and apartments in all: Foria (Naples); Storico (Naples); Magica Napoli (Naples); Claudia & Lory (Seregno); La Rua (Castel di Sangro). Naples has private rooms; Seregno and Castel di Sangro are whole apartments. You will find all of them on this site, each with photos and a calendar.
How do I book?
Open the page of the place you like, pick your dates on the calendar (and a room, where there is more than one) and press the WhatsApp button: the request is already written for you. Our assistant replies, and for the quote one of us takes over. You do not pay on the site.
Is it better to book directly with you?
Yes. For every date, our direct price is lower than on the booking platforms. Prices are not on the site: we give them in the chat, for your dates.
Can I cancel my booking?
The rule is the same in every place. Up to 7 days before arrival, on a refundable rate, we give you the full amount back. If you book directly with us, you confirm by paying half of the total; if you then do not show up, you do not owe the other half.
How do I pay? Do you issue an invoice?
You pay by bank transfer, cash or Revolut. For an invoice, enter your details in the online check-in link: we send it automatically by the Friday of the week after check-out.
What are the check-in and check-out times?
Check-in is always self-service, so there is nobody to wait for. Times differ from place to place: Foria: from 15:00, out by 11:00; Storico: from 15:00, out by 11:00; Magica Napoli: from 15:00, out by 14:00; Claudia & Lory: from 16:00, out by 11:00; La Rua: from 14:00, out by 10:00. If you arrive early, message us in the chat: we will see whether the room is ready, but we cannot promise it in advance.
How does self check-in work?
On the morning of your arrival we send you the instructions for your place on WhatsApp: how to get in, the Wi-Fi network and its password. A few days before, we usually ask you what time you expect to arrive. If anything does not work, message us in the chat.
Do I have to send you my documents?
No, please do not send documents on WhatsApp. Registration is done through the online check-in: the link reaches you by email when you book. It is a legal requirement: guests' details must be reported within 24 hours of arrival.
Can I leave my luggage before or after?
In Naples, yes, free of charge, before check-in and after check-out. In Seregno and in Castel di Sangro, no: we cannot hold luggage there.
Is there a tourist tax?
In Naples (Foria, Storico, Magica Napoli) yes, and in cash only: you leave it in the room before you go. The amount is already worked out on your booking. Residents of Naples and children under 14 are exempt. In Seregno there is none to pay. For Castel di Sangro, message us in the chat and we will tell you how it works.
Is breakfast included?
Only at Foria: some rates include it and you have it at Caffè Foria, a few steps away; if yours does not, you can buy it. The other places do not offer breakfast.
What about children?
Little ones are welcome: up to age 4 they stay free in the double bed. An extra bed can be set up only at Foria, on request. We have no cots or high chairs.
Are pets allowed?
No, in none of our places.
Is there heating and air conditioning?
There is heating in every place. There is air conditioning in all of them except La Rua, in Castel di Sangro.
Can I come by car? Where do I park?
At Foria there is no private car park: a partner garage is very close, and there are paid street spaces too. In the old centre (Storico and Magica Napoli) we advise against driving: narrow lanes and a restricted traffic zone where fines are easy to get; leave the car at the Metropark at Stazione Centrale, one metro stop away. In Seregno and Castel di Sangro there is free, unattended parking right outside.
Do you arrange airport transfers?
Yes, but only in Naples. You book it in the WhatsApp chat: we need your flight number and the time you want to be picked up. We confirm in the chat, then the driver contacts you. You pay in cash only, directly to the driver.
What if I get locked out or something does not work?
Message us in the chat: WhatsApp assistance is always on, so problems get solved while you are with us, not afterwards. If you get locked out, we call the person on duty straight away.